We are registered under the Data Protection Act. We will comply with the requirements of the Act and of the Registrar. The affairs of all clients are confidential and will only be disclosed to others as required by law or to comply with the requirement of the Law Society and the LSC.

Money laundering regulations require us to report to the authorities, without notification to clients, any suspicion of money laundering. The law also requires us to report when we become aware of other criminal offences such as tax evasion by the other party in family or litigious proceedings as you may benefit from the proceeds of crime. The principle of client confidentiality has therefore been substantially eroded and, in these circumstances, our duty to comply with the law takes precedence over our client confidentiality obligation. As a result and to comply with our insurance limit we cannot accept cash payments of more than £1,000. For new clients we will generally require evidence of your identity such as passport and utility bill.

We have a contract with the Legal Services Commission (LSC) to provide publicly funded services to clients. We have franchises for family, housing and crime work. This requires us to comply with the quality assurance standards of the LSC which include standards relating to auditing of files, financial management and training.

The work of fee earners is supervised by the partners. Bill Boyes is responsible for supervision of contentious work and Stephen Friday for non-contentious work. For publicly funded work, John Selby is responsible for supervision of crime, Bill Boyes for supervision of family and Shobha Naik for supervision of housing.

We hope that you do not have any reason to complain about our services. If you are dissatisfied with what has been done or not done you should first contact the person who is handling the case on your behalf. If you are not satisfied with his or her response you can ask for the matter to be referred to one of the partners. If your complaint is about one of the partners you may ask another partner to look into the matter.

If you are still not satisfied with our response after the matter has been reviewed by a partner you have the right to complain to the Solicitors Regulation Authority (SRA).